Work
Enterprise Process Modeling & AI
Identifying where AI creates value in one of Germany's most widely used enterprise software platforms.
Nov 2025 – present·Product DesignEnterprise SoftwareIn progress
AI Customer Support Strategy
Building a business case for AI-powered customer support — from process workshops to a 53% cost reduction potential.
Apr 2025 – Sep 2025·UX ResearchAIConsultingProtected
Global After-Sales Portal
Consolidating five legacy applications into a unified global platform for an automotive manufacturer.
Sep 2024 – Jun 2025·UX DesignDesign SystemAutomotiveB2BProtected
Cross-Platform Design Token System
A scalable token architecture spanning multiple brands and platforms, driving 30% higher design system adoption.
Oct 2022 – Sep 2023·Design SystemDesign TokensRetailB2BProtected
AI Assortment Optimization
Translating complex AI-generated recommendations into actionable decisions for category buyers at a major German retailer.
Sep 2021 – Sep 2022·UX DesignAIAnalyticsRetailB2BProtected
Design Processes for Open Source
Research into how modern design practices translate into the culture and constraints of open source software.
Oct 2019 – Jun 2022·ResearchDesign SystemsOpen Source
OTIS — Caregiver Support App
Concept and UI design of a smartphone and wearable app to support family caregivers.
Oct 2015 – Jun 2019·UX DesignMobileHealthAcademic