Steffen Kotschi
Senior Experience Consultant
I've spent seven years designing software in an industry where design and usability are usually an afterthought: enterprise software. I spend my time understanding process-heavy organizations, and helping them and their users navigate the complexity.
How I work
I'm most at home in B2B software, across a mix of industries. Sometimes as an outside consultant, sometimes as a full member of an agile team. UX is changing faster than ever, and I keep asking myself the same question on every project: where does AI really make us more efficient, without making what we build less human?
Selected work
Global After-Sales Portal
One portal replacing five legacy applications for thousands of truck workshops worldwide, including the design system it is built on.
AI Customer Support Strategy
The business case for agentic AI in a global customer service operation: four ROI scenarios, up to 53% cost reduction potential.
Cross-Platform Design Token System
A design-token foundation for multiple brands and platforms that raised design system adoption by 30%.
Time to talk about the problem you're actually trying to solve.
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